[gs-bugs] [Bug 698809] - Ghostscript - I wont run!

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

Bug ID: 698809
Summary: I wont run!
Product: Ghostscript
Version: 9.20
Hardware: PC
OS: Windows 10
Status: UNCONFIRMED
Severity: blocker
Priority: P4
Component: Config/Install
Assignee: ghostpdl-***@artifex.com
Reporter: ***@gmail.com
QA Contact: gs-***@ghostscript.com
Word Size: ---

Created attachment 14522
--> http://bugs.ghostscript.com/attachment.cgi?id=14522&action=edit
Screenshot

After installing the GPL Ghostscript self extracting archive and the GSview
self extracting archive successfully, I tried to run the GSview. exe. It does
start but it want allow me to do anything after that. I can not even close the
program after that. I have tried different version in both the w32 and the w64
already with no luck! can anyone help me with this issue?

Thank you.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

***@gmail.com changed:

What |Removed |Added
----------------------------------------------------------------------------
Summary|I wont run! |It wont run!

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

Ken Sharp <***@artifex.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Resolution|--- |INVALID
Status|UNCONFIRMED |RESOLVED
Severity|blocker |normal

--- Comment #1 from Ken Sharp <***@artifex.com> ---
(In reply to damon00distefano from comment #0)

Post by b***@artifex.com
After installing the GPL Ghostscript self extracting archive and the GSview
self extracting archive successfully, I tried to run the GSview. exe. It
does start but it want allow me to do anything after that.

Your screenshot shows GSView 5, which is not an Artifex application, GSView
versions 1 to 5 were developed and distributed by Ghostgum Pty in Australia.

Post by b***@artifex.com
I can not even
close the program after that. I have tried different version in both the w32
and the w64 already with no luck! can anyone help me with this issue?

Well this isn't a Ghostscript problem, though its hard to see how you can fail
to close the program.

My first thought would be; use the current version. You've opened this against
Ghostscript 9.20 and the current version is 9.22. You *MUST* ensure you install
both applications with the same word size, either 32 or 64 bit.

I would suggest you uninstall Ghostscript and GSView. Then install Ghostscript
9.22, then install GSview, then *configure* GSView (easy configure should
work). After that the application should work, it does for me on Windows 7.
However, GSView 5 long predates the release of Windows 10, I have no idea if it
works with Windows 10 or not.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

--- Comment #2 from ***@gmail.com ---
(In reply to Ken Sharp from comment #1)

Post by b***@artifex.com
(In reply to damon00distefano from comment #0)

Post by b***@artifex.com
After installing the GPL Ghostscript self extracting archive and the GSview
self extracting archive successfully, I tried to run the GSview. exe. It
does start but it want allow me to do anything after that.

Your screenshot shows GSView 5, which is not an Artifex application, GSView
versions 1 to 5 were developed and distributed by Ghostgum Pty in Australia.

Post by b***@artifex.com
I can not even
close the program after that. I have tried different version in both the w32
and the w64 already with no luck! can anyone help me with this issue?

Well this isn't a Ghostscript problem, though its hard to see how you can
fail to close the program.
My first thought would be; use the current version. You've opened this
against Ghostscript 9.20 and the current version is 9.22. You *MUST* ensure
you install both applications with the same word size, either 32 or 64 bit.
I would suggest you uninstall Ghostscript and GSView. Then install
Ghostscript 9.22, then install GSview, then *configure* GSView (easy
configure should work). After that the application should work, it does for
me on Windows 7. However, GSView 5 long predates the release of Windows 10,
I have no idea if it works with Windows 10 or not.

Thank you for your response. I have the current version 9.22, I did installed
both applications with the same word size, and tried to uninstall Ghostscript
and GSView. Then install Ghostscript 9.22, then install GSview. I am not sure
what you mean by *configure* GSView (easy configure should work)?
Can you show/tell me how to do the easy configure?

Thank you Ken Sharp.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

--- Comment #3 from Ken Sharp <***@artifex.com> ---
(In reply to damon00distefano from comment #2)

Post by b***@artifex.com
Thank you for your response. I have the current version 9.22, I did
installed both applications with the same word size, and tried to uninstall
Ghostscript and GSView. Then install Ghostscript 9.22, then install GSview.
I am not sure what you mean by *configure* GSView (easy configure should
work)?
Can you show/tell me how to do the easy configure?

Open GSView 5, from the menu bar select 'Options' then select either 'Easy
Configure' or 'Advanced Configure'. Easy Configure should detect installed
versions of Ghostscript and simply offer a choice between the installed
versions. I'd use that one.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

--- Comment #4 from ***@gmail.com ---
(In reply to Ken Sharp from comment #3)

Post by b***@artifex.com
(In reply to damon00distefano from comment #2)

Post by b***@artifex.com
Thank you for your response. I have the current version 9.22, I did
installed both applications with the same word size, and tried to uninstall
Ghostscript and GSView. Then install Ghostscript 9.22, then install GSview.
I am not sure what you mean by *configure* GSView (easy configure should
work)?
Can you show/tell me how to do the easy configure?

Open GSView 5, from the menu bar select 'Options' then select either 'Easy
Configure' or 'Advanced Configure'. Easy Configure should detect installed
versions of Ghostscript and simply offer a choice between the installed
versions. I'd use that one.

The thing is after I open the GSview 5 I can not select or do anything with it.
it is just showing as a screenshot of the program with no function at all. I
have no access to any of the program functions.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

***@gmail.com changed:

What |Removed |Added
----------------------------------------------------------------------------
Version|9.20 |9.22

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

--- Comment #5 from Ken Sharp <***@artifex.com> ---
(In reply to damon00distefano from comment #4)

Post by b***@artifex.com
The thing is after I open the GSview 5 I can not select or do anything with
it. it is just showing as a screenshot of the program with no function at
all. I have no access to any of the program functions.

Then I guess it doesn't work on Windows 10, no idea why.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

--- Comment #6 from ***@gmail.com ---
Created attachment 14525
--> http://bugs.ghostscript.com/attachment.cgi?id=14525&action=edit
Windows 10 program compatibility troubleshooter

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698809

***@gmail.com changed:

What |Removed |Added
----------------------------------------------------------------------------
Resolution|INVALID |FIXED

--- Comment #7 from ***@gmail.com ---
(In reply to Ken Sharp from comment #5)

Post by b***@artifex.com
(In reply to damon00distefano from comment #4)

Post by b***@artifex.com
The thing is after I open the GSview 5 I can not select or do anything with
it. it is just showing as a screenshot of the program with no function at
all. I have no access to any of the program functions.

Then I guess it doesn't work on Windows 10, no idea why.

Thank you for your help. I got it to work by using the Windows 10 program
compatibility troubleshooter! See screenshot.