[gs-bugs] [Bug 698824] - MuPDF - Part of PDF cropped away from PNG / has a white box above it

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

Bug ID: 698824
Summary: Part of PDF cropped away from PNG / has a white box
above it
Product: MuPDF
Version: 1.6
Hardware: PC
OS: Linux
Status: UNCONFIRMED
Severity: normal
Priority: P4
Component: mupdf
Assignee: mupdf-***@artifex.com
Reporter: ***@ccieurope.com
QA Contact: gs-***@ghostscript.com
Customer: 200
Word Size: ---

Created attachment 14543
--> http://bugs.ghostscript.com/attachment.cgi?id=14543&action=edit
Problematic PDF.

We have one specific PDF which exhibits a white box on top of the content in
the top of the PNG. This is a problem as our customers cannot soft proof their
advertisements.

Attached is a PNG and a PDF. The PNG is converted with "mutool convert" command
from the PDF.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

--- Comment #1 from Søren Chrestensen <***@ccieurope.com> ---
Created attachment 14544
--> http://bugs.ghostscript.com/attachment.cgi?id=14544&action=edit
Problematic result

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

--- Comment #2 from Søren Chrestensen <***@ccieurope.com> ---
Comment on attachment 14543
--> http://bugs.ghostscript.com/attachment.cgi?id=14543
Problematic PDF.

I don't seem to have the possibility to mark the attachments as private. Is
this no longer possible?

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

Ken Sharp <***@artifex.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Attachment #14543|0 |1
is private| |

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

Ken Sharp <***@artifex.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Attachment #14544|0 |1
is private| |

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

Ken Sharp <***@artifex.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Priority|P4 |P1

--- Comment #3 from Ken Sharp <***@artifex.com> ---
(In reply to Søren Chrestensen from comment #2)

Comment on attachment 14543 [details]
Problematic PDF.
I don't seem to have the possibility to mark the attachments as private. Is
this no longer possible?

I'm afraid for ordinary users its not possible. As a customer you are entitled
to support, and we will happily open bug reports for you if you simply mail the
support address.

I've marked the attachments private for you.

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

--- Comment #4 from Ken Sharp <***@artifex.com> ---
This appears to have been fixed in MuPDF 1.7 and above (the current released
version is 1.12).

[b***@artifex.com]

http://bugs.ghostscript.com/show_bug.cgi?id=698824

Søren Chrestensen <***@ccieurope.com> changed:

What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |FIXED

--- Comment #5 from Søren Chrestensen <***@ccieurope.com> ---
Okay perfect, we will try and upgrade to MuPDF 1.12, we already planned for
this, but we'll push this forward in the development queue.